1. Introduction
Welcome to 400 Recording, INC. This Privacy Policy explains how 400 Recording, INC. ("Studio," "we," "us," or "our") collects, uses, shares, and protects information in relation to our website and the services we provide. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Booking and Contact Information: When you book a session or contact us, we collect your name, email address, and phone number.
- Payment Information: All payments are processed through Stripe. We do not store your full payment card details. We receive transaction confirmation data from Stripe to manage your booking.
2.2 Information Collected Automatically
- Log Data and Cookies: We collect standard browser log data including IP address, browser type, and pages visited. We use cookies to improve your experience on our site.
3. How We Use Your Information
- To manage your bookings and communicate about your sessions.
- To process payments and prevent fraudulent transactions via Stripe.
- To maintain and improve our website.
- To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal data. We do not share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes. We may share your information only as described in this policy:
- Payment Processor (Stripe): Transaction information is shared with Stripe to process payments and prevent fraud. By using our services, you agree to Stripe's Privacy Policy.
- Legal Obligations: We may disclose information where legally required by court order or applicable law.
5. SMS / Text Messaging
When you provide your phone number and consent to receive text messages from 400 Recording, INC., you agree to receive SMS communications related to your booking, session confirmations, and occasional promotional offers.
- Message Frequency: Message frequency varies based on your booking activity and any active promotional campaigns.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.
- Help: For help, reply HELP to any message or contact us at (502) 414-0010.
- No Third-Party Sharing: Your mobile phone number and SMS opt-in consent are never sold, rented, or shared with third parties for their own marketing purposes.
6. Cookies and Tracking
We use cookies to track activity on our site and hold session information. You can instruct your browser to refuse cookies, though some features of our site may not function properly as a result.
7. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy. Transaction and booking data is retained for the period required by legal, tax, and administrative obligations.
8. Your Data Rights
- Right to Access: You may request an exported file of the personal data we hold about you.
- Right to Erasure: You may request that we erase personal data we hold, except data we are legally obligated to retain.
To exercise these rights, contact us using the information below.
9. Data Security
We implement reasonable security standards to protect the information we collect. However, no method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our services are not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We advise reviewing this policy periodically.
12. Contact Us
400 Recording, INC.
400 E Oak St, Louisville, KY 40203
(502) 414-0010